Seasoned landscape professional Tom Lupfer will take you through his operations, step-by-step, and show contractors how to make more on residential maintenance. It all starts with the bidding process and takes attendees all the way through to billing. Along the way, the presentation will cover contracts, production standards, management tools, and customer service necessary for satisfied residential maintenance customers. The focus will be on knowing your numbers by knowing what to measure, keeping track of it, and then managing and bidding based on those numbers. Landscaping is a story problem, but it doesn't have to be a hard one.